Privacy Policy

Last updated: 23 April 2026

My Velaya operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a personalized shopping experience.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use our website, place an order, communicate with us, or interact with our services in any other way.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.

We may collect the following types of personal information:

• Contact details, such as your name, billing address, shipping address, phone number and email address.
• Payment and transaction information, such as payment method, payment confirmation, order details and purchase history.
• Account information, such as your username, password, preferences and account settings.
• Shopping activity, such as products you view, add to cart, purchase, return or exchange.
• Communications with us, including messages sent to our customer support team.
• Device information, such as your browser, IP address, device type and network information.
• Usage information, such as how and when you interact with our website.

How We Collect Personal Information

We may collect personal information from:

• You directly, when you place an order, create an account, contact us or use our services.
• Automatically, when you visit our website through cookies and similar technologies.
• Service providers, such as Shopify, payment processors, shipping providers and analytics tools.
• Marketing partners or other third parties where permitted by law.

How We Use Your Personal Information

We use your personal information to:

• Process and deliver your orders.
• Manage payments, returns, exchanges and customer support requests.
• Provide, personalize and improve our website and services.
• Send order updates, account notifications and customer service messages.
• Send marketing emails, promotions or offers where permitted.
• Detect fraud, protect our website and ensure secure transactions.
• Comply with legal obligations and enforce our policies.

How We Share Personal Information

We may share your personal information with trusted third parties, including:

• Shopify, which hosts and powers our store.
• Payment providers, shipping providers and fulfillment partners.
• Customer service, analytics, IT and marketing service providers.
• Business or marketing partners, where permitted by law.
• Authorities or legal parties when required to comply with applicable law.

We only share personal information where necessary to operate our business, provide our services, comply with legal obligations or protect our rights.

Relationship With Shopify

Our store is powered by Shopify. Shopify collects and processes personal information to help us provide and improve our services.

Information you submit through our store may be transmitted to Shopify and processed by Shopify and its service providers. Shopify may also use certain information to provide enhanced features, analytics and personalized shopping experiences.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Privacy Policy.

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, improve your shopping experience, analyze website traffic and support marketing activities.

You can adjust your cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend reviewing their privacy policies before submitting any personal information.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our policies.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to request a copy of your personal information.
• The right to object to or restrict certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to opt out of marketing communications.

To exercise your rights, please contact us at support@myvelaya.com.

We may need to verify your identity before processing your request.

Marketing Communications

If you subscribe to our marketing emails, you can unsubscribe at any time by clicking the unsubscribe link in our emails.

Even if you unsubscribe from marketing communications, we may still send you non-marketing emails, such as order confirmations, shipping updates or customer service messages.

International Transfers

Your personal information may be processed outside the country where you live. Where required, we rely on appropriate safeguards such as standard contractual clauses or other legally recognized transfer mechanisms.

Complaints

If you have concerns about how we handle your personal information, please contact us first at support@myvelaya.com.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations.

When we update this policy, we will revise the “Last updated” date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@myvelaya.com

Brand: My Velaya / Velaya

Address: Ooievaarsbek 9, 7443TD, Nijverdal, Netherlands