Shipping

At Velaya, we are committed to delivering your order safely and on time.

Shipping Times

All orders are processed and shipped within 7 to 10 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.

Money-Back Guarantee

We want you to feel completely confident with your purchase. That is why we offer a 60-day money-back guarantee on all orders.

If you are not satisfied for any reason, simply contact us and we will help you with a hassle-free return or refund process.

Product Warranty

Every order comes with a 3-month product warranty. If you experience any defects or issues with your product during this period, please contact us and we will find a suitable solution.

Discreet Shipping

All orders are shipped in discreet, neutral packaging with no indication of the contents inside. Your privacy is protected at every stage of the delivery process.

Delayed Orders

If your order is delayed beyond the estimated delivery time, please contact our support team at support@myvelaya.com. We will be happy to help and make sure your order reaches you as soon as possible.

Contact

For any questions about your delivery, you can contact our team at support@myvelaya.com.

We respond within 24 hours, 7 days a week.

Thank you for choosing Velaya.