Terms and Conditions

These Terms and Conditions apply to the website and services operated by My Velaya / Velaya.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions, including any additional terms, policies or notices referenced herein or available by hyperlink.

These Terms and Conditions apply to all users of the website, including but not limited to visitors, customers, merchants, vendors and content contributors.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms and Conditions.

Section 1 — Online Store Terms

By agreeing to these Terms and Conditions, you confirm that you are at least the age of majority in your country, state or province of residence.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our website or services.

You must not transmit any viruses, worms or any destructive code.

Any breach or violation of these Terms may result in the immediate termination of your access to our services.

Section 2 — Business Identity

Brand name: My Velaya / Velaya
Customer service email: support@myvelaya.com
Business name: [Insert legal business name]
Business address: [Insert official business address]
Company registration number: [Insert if applicable]
VAT number: [Insert if applicable]

Section 3 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements.

Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service or any content on the website without our express written permission.

Section 4 — Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this website is inaccurate, incomplete or not current.

The material on this website is provided for general information only and should not be relied upon as the sole basis for making decisions.

Any reliance on the material on this website is at your own risk.

This website may contain historical information. Historical information is not current and is provided for reference only.

We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website.

Section 5 — Changes to Services and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

Section 6 — Products or Services

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display the colors and images of our products as accurately as possible. We cannot guarantee that your device’s display will show colors accurately.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction.

We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products and product pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

We do not guarantee that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations.

Section 7 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us.

We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders using the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address or phone number provided at the time the order was placed.

You agree to provide current, complete and accurate purchase and account information for all purchases made through our store.

You agree to promptly update your account and other information so that we can complete your transactions and contact you when needed.

Section 8 — Prices, Taxes and Import Duties

All prices displayed on the website are shown in the currency indicated at checkout.

Unless stated otherwise, prices may exclude VAT, import duties, customs fees and other local taxes or charges that may apply in the country of delivery.

The customer is responsible for any applicable import duties, taxes, customs charges or administrative fees charged by local authorities or delivery providers.

These charges are not controlled by Velaya and may vary by country.

Section 9 — Optional Third-Party Tools

We may provide you with access to third-party tools that we do not monitor, control or influence.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind.

Your use of optional third-party tools offered through the website is entirely at your own risk and discretion.

We may also offer new services, features or tools through the website in the future. These shall also be subject to these Terms and Conditions.

Section 10 — Third-Party Links

Certain content, products and services available through our Service may include materials from third parties.

Third-party links on this website may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content, accuracy or security of third-party websites.

We do not warrant and will not have any liability for third-party materials, websites, products or services.

Any complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

Section 11 — User Comments, Feedback and Submissions

If you send us creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise, you agree that we may use, edit, copy, publish, distribute and translate those submissions at any time without restriction.

We are under no obligation to keep submissions confidential, pay compensation for submissions or respond to submissions.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or personal rights.

You further agree that your comments will not contain unlawful, abusive or obscene material, or any malware that could affect the operation of the Service.

You are solely responsible for any comments you make and their accuracy.

Section 12 — Import and Sales Tax

The customer acknowledges that certain goods may be shipped from external suppliers or fulfilment partners.

Depending on the destination country, the customer may be considered the importer of the goods and may be responsible for complying with local import rules.

The customer accepts responsibility for any applicable import VAT, customs duties, taxes, handling fees, brokerage fees or administrative charges imposed by customs authorities, postal services or courier companies.

Velaya is not responsible for delays, customs charges, import taxes, seizures or non-delivery caused by the customer’s failure to comply with import requirements.

By placing an order, the customer accepts these terms.

Section 13 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions.

These may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend or clarify information on the website unless required by law.

Section 14 — Prohibited Uses

In addition to other prohibitions set out in these Terms, you are prohibited from using the website or its content:

• For any unlawful purpose.
• To solicit others to perform unlawful acts.
• To violate any international, national or local laws or regulations.
• To infringe upon our intellectual property rights or the rights of others.
• To harass, abuse, insult, harm, defame, intimidate or discriminate.
• To submit false or misleading information.
• To upload or transmit viruses or malicious code.
• To collect or track personal information of others.
• To spam, phish, pharm, pretext, spider, crawl or scrape.
• For any obscene or immoral purpose.
• To interfere with or bypass the security features of the Service.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

Section 15 — Disclaimer and Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not guarantee that the results obtained from the use of the Service will be accurate or reliable.

You agree that your use of the Service is at your sole risk.

The Service and all products and services delivered to you through the Service are provided “as is” and “as available”, unless expressly stated otherwise by us.

To the fullest extent permitted by law, Velaya, our directors, employees, affiliates, agents, contractors, service providers and suppliers shall not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages arising from your use of the Service or any products purchased through the Service.

Section 16 — Return Policy

The customer may have the right to return a product within the period stated in our Return Policy.

Returned products must comply with the conditions stated in our Return Policy.

Depending on the product condition, return reason and applicable law, the customer may be responsible for return shipping costs.

For full details, please refer to our Return Policy.

Section 17 — Indemnification

You agree to indemnify, defend and hold harmless Velaya, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, service providers, suppliers and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms and Conditions or your violation of any law or the rights of a third party.

Section 18 — Severability

If any provision of these Terms and Conditions is found to be unlawful, void or unenforceable, that provision shall still be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms and Conditions.

This shall not affect the validity and enforceability of the remaining provisions.

Section 19 — Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement.

These Terms and Conditions are effective unless and until terminated by either you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our website.

If we suspect that you have failed to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice.

Section 20 — Entire Agreement

These Terms and Conditions, together with any policies or operating rules posted by us on this website, constitute the entire agreement between you and us.

They replace any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be interpreted against the drafting party.

Section 21 — Governing Law

These Terms and Conditions and any separate agreements under which we provide services to you shall be governed by and interpreted in accordance with the laws of the jurisdiction of our official business registration, unless mandatory consumer protection laws provide otherwise.

Section 22 — Priority of These Terms

These Terms and Conditions prevail over any terms and conditions submitted by the customer or any other party, unless we expressly agree to such terms in writing.

Any conflicting or deviating terms are expressly rejected.

Section 23 — Priority of Specific Agreements

In the event of a conflict between these Terms and Conditions and a specific written agreement between the customer and Velaya, the terms of that specific agreement shall prevail.

Section 24 — Changes to These Terms and Conditions

You can review the most current version of these Terms and Conditions at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Contact Information

Questions about these Terms and Conditions should be sent to us at:

Email: support@myvelaya.com
Brand: My Velaya / Velaya
Business name: Myvelaya
Business address: Ooievaarsbek 9, 7443TD, nijverdal, netherlands